Zoho Lens
Zoho Lens is an augmented reality remote assistance tool that connects remote experts to field technicians via live smartphone camera streaming — allowing the expert to annotate directly on the technician's view, highlight 3D objects, take snapshots, and record sessions for guided troubleshooting without traveling.
The Challenge
Field service organizations dispatching expert engineers on-site to diagnose equipment failures incur high travel costs and long resolution times — machinery sits idle while the right expert is in transit. Without a way for remote specialists to see what the on-site technician sees, troubleshooting over a phone call is guesswork, leading to repeat visits and extended downtime.
Why You Need Zoho Lens
Zoho Lens streams the field technician's smartphone camera live to a remote expert, who can draw annotations and highlight points directly on the 3D view in real time using AR Highlighting — so guidance is precise, not verbal. Freeze Frame lets the expert pause the stream to annotate a still image, VoIP and Text Chat keep communication in-session, and Session Recording captures the entire interaction for training and documentation purposes. The Mobile SDK allows the Lens experience to be embedded into your own field service app.
Core Features
- ✓Live Camera Streaming with AR Highlighting on 3D Objects
- ✓Freeze Frame with Expert Annotation on Still Images
- ✓Session Recording with Cloud Storage for Documentation
- ✓Mobile SDK for Embedding AR Assistance in Custom Field Apps
Why Partner with Wanas Apps for Zoho Lens?
Wanas Apps integrates Zoho Lens into your field service operations — connecting it to Zoho Desk or Zoho FSM so technicians can launch an AR session directly from a work order, configuring session recording storage, and training your remote expert team on annotation workflows to reduce first-visit resolution time and eliminate unnecessary dispatch costs.
Expert Implementation
Our certified Zoho consultants will tailor Zoho Lens to your exact business workflows, ensuring a seamless deployment.
Dedicated Training
Empower your team with customized training sessions and comprehensive onboarding for maximum software adoption.
Custom Integrations
Connect Lens with your existing ecosystem using advanced API, Catalyst, and Deluge script integrations.
Premium Support
Get reliable, localized support across the MENA region, ensuring your business operations never miss a beat.
Ready to customize Zoho Lens for your enterprise?