Privacy Policy

Wanas Apps FZ-LLC ("Wanas Apps", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wanasapps.com or engage with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

01 Information We Collect

We may collect the following categories of personal information:

• Identity Data: Name, job title, and company name submitted via contact or booking forms.
• Contact Data: Email address and phone number.
• Usage Data: IP address, browser type, pages visited, and time spent — collected automatically.
• Communications: Emails, meeting notes, and messages you send us.

02 How We Use Your Information

We use the information we collect to:

• Respond to enquiries and schedule consultations via Zoho Bookings.
• Deliver our services, including Zoho implementation and customization projects.
• Send relevant updates, proposals, and service information (with your consent).
• Improve website performance and user experience through analytics.
• Comply with applicable legal obligations in the UAE and Egypt.

03 Legal Basis for Processing

We process your personal data on the following lawful bases: Consent (where you have opted in), Contract (to perform services you have requested), Legal Obligation (to comply with applicable law), and Legitimate Interests (to operate and improve our business in a way that does not override your rights).

04 Data Sharing & Third Parties

We do not sell your personal data. We may share information with trusted partners strictly to deliver our services:

• Zoho Corporation: Our CRM, Bookings, and communication platforms are hosted by Zoho. Their privacy policy applies to data processed through their services.
• Service Providers: Hosting, analytics, and communication tools operating under data processing agreements.
• Legal Authorities: Where required by law, court order, or government regulation in the UAE or Egypt.

05 Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Contact and project data is typically retained for 5 years following the conclusion of our engagement, after which it is securely deleted.

06 Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict our processing of your data.
• Withdraw consent at any time, where processing is consent-based.

To exercise any of these rights, please contact us using the details below.

07 Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. All data is transmitted over encrypted HTTPS connections. However, no transmission over the internet is 100% secure.

08 Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact: