Zoho Assist
Zoho Assist is enterprise-grade remote support and unattended access software that lets IT teams connect to Windows, Mac, Linux, iOS, and Android devices for screen sharing, file transfer, session recording, and multi-monitor navigation — with no prior software installation required.
The Challenge
IT helpdesk teams supporting remote or hybrid employees waste hours coordinating on-site visits for issues that could be resolved remotely, but fragmented remote tools provide no session recording, no file transfer, and no way to access unattended machines overnight for maintenance. Without a centralized remote support platform, there is no audit trail of support sessions and no way to manage endpoints at scale.
Why You Need Zoho Assist
Zoho Assist provides browser-based Remote Support requiring no pre-installation on the end-user's device — technicians initiate a session via a simple URL. Unattended Remote Access deploys a lightweight agent on Windows, Mac, and Linux machines for after-hours maintenance and monitoring. Multi-Monitor Navigation lets technicians switch between all connected screens, File Transfer enables secure document exchange during sessions, and Session Recording creates a full audit log of every support interaction.
Core Features
- ✓Browser-Based Remote Support with No Pre-Installation Required
- ✓Unattended Remote Access for Windows, Mac & Linux Endpoints
- ✓Multi-Monitor Navigation & In-Session File Transfer
- ✓Session Recording & Diagnostic Troubleshooting Tools
Why Partner with Wanas Apps for Zoho Assist?
Wanas Apps deploys Zoho Assist for your IT helpdesk by installing Unattended Access agents across your managed endpoints, configuring technician permissions and session policies, and integrating Assist with Zoho Desk so support tickets can launch remote sessions directly — giving your team a single, auditable workflow from ticket to resolution.
Expert Implementation
Our certified Zoho consultants will tailor Zoho Assist to your exact business workflows, ensuring a seamless deployment.
Dedicated Training
Empower your team with customized training sessions and comprehensive onboarding for maximum software adoption.
Custom Integrations
Connect Assist with your existing ecosystem using advanced API, Catalyst, and Deluge script integrations.
Premium Support
Get reliable, localized support across the MENA region, ensuring your business operations never miss a beat.
Ready to customize Zoho Assist for your enterprise?
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View Comparison →Success Stories with Zoho Assist
"Zoho Assist is reassuring for users. It provides a secure, user-friendly, and scalable remote support solution that meets the needs of our global foundation."
"Join Arun Jeevaraj as he shares insights into efficient remote IT support using Zoho Assist. Discover how Ctrl+E empowers teams to manage devices seamlessly and troubleshoot smarter. Whether you're a sysadmin or a business owner, this conversation is packed with valuable takeaways."
"Unattended access and remote tools are game-changers for us. We can push commands, troubleshoot devices, and even deploy agents—all without the end user having to be present. It saves a lot of time."